Shopping Policy

Damaged Goods:

Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact us if you open the packaging and discover that the item is damaged. In case we are unable to replace the damaged product, we will refund your amount.

Defective Products:

Any defective product can be returned along with the original invoice, within 15 days, for a replacement or refund. The product should be unused. Products damaged while being used do not qualify for a refund or replacement. In case we are unable to replace the defective product, we will refund your amount.

Note: Products that have been assembled and/or installed cannot be returned in this manner. Please contact your local authorised service centre of the manufacturer for such products, and follow their instructions.

Product not to your liking:

For Apparel only – You can return any apparel that fails to meet your expectation, no questions asked, as long as it is in its original packaging and is accompanied with its invoice.

Note: Personal items including Lingerie is excluded due to hygiene reasons.

Refunds:

We will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer. The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.

Cancellation Policy

Cancellation by Kesar.in

We at Kesar make every effort to fulfill all the orders placed with the help of all our group stores under the corporate entity.

However, please note that there may be certain orders that we are unable to process and must cancel. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

Kesar Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Cancellation by the Customer

Please contact our Customer Care in case you wish to cancel the Order. On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us. We will not be able to cancel orders that have already been processed and shipped out by us. Orders are typically shipped within 48 hours.

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